Return & Refund Policy

Return & Refund Policy

Edelweiss Floral Atelier strives to provide excellent customer service. It is our belief that a satisfied customer equals success. Therefore, we understand your concerns about security and proper fulfillment of any order placed online, via telephone, or in our shop. The following statement discloses our Return and Refund Policy.

Non-Delivery

If you place an order and claim it was not delivered to the recipient, please allow us 24-48 hours for a complete investigation into the matter. In many cases, it is a simple matter that delivery was attempted and no one was available at the home or office to accept delivery and no neighbors or other parties were able to take delivery on the recipient’s behalf. If this is the case, Edelweiss Floral Atelier reserves the right to attempt redelivery of your order. On the rare occasion that we discover no delivery attempt was made, we will provide you with a full refund. If we are unable to substantiate your claim, we reserve the right to reject that claim.

Rejected Delivery

If you place an order and the recipient rejects delivery, whatever the reason, Edelweiss Floral Atelier will not provide a refund and cannot be held liable for the recipient’s decision.

Quality

If a delivery is made, and there is any question as to the quality of the flowers, plants, gift basket, or fruit basket, the recipient should contact Edelweiss Floral Atelier to discuss the matter. In most cases, we will gladly replace the arrangement. However, claims must be made within 48 hours of delivery. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.

Substitutions

Edelweiss Floral Atelier operates on an automatic “substitutions allowed” policy due to the seasonal availability of flowers and plants. We strive to match all orders as closely as possible, but when flowers, plants, containers, and other items are unavailable, substitutions of equal or greater value will be made. This means that although the item received may be similar to the original order, it may not be identical.

Cancellations

All order cancellations must take place prior to delivery. Once delivered, no refunds for cancellation will be issued. Cancellations will not be accepted because a customer provides incorrect delivery information. In this case, the customer may obtain corrected information, providing this information to Edelweiss Floral Atelier for proper delivery.

Fraud

In accordance with our Privacy Policy, Edelweiss Floral Atelier reviews each order carefully, comparing the information provided with direct bank account or credit card issuer information, when applicable. In any instance where we feel an order is questionable and/or fraudulent, we will attempt to contact the ordering party to determine if the information provided was in error or is truly an act of fraud. We reserve the right to reject any order of this nature.