Terms & Conditions

Terms & Conditions

This statement discloses the Terms and Conditions governing Edelweiss Floral Atelier, our customers, and the use of our website.

Goals

The goal of the Edelweiss Floral Atelier website is to provide customers and site visitors with basic information regarding our company, products, and services. This information is provided in good faith, and we strive to maintain accuracy and updates. However, this site should not be relied upon for its completeness at any given moment.

Terms of Use

Users of the Edelweiss Floral Atelier website waive and agree to hold harmless Edelweiss Floral Atelier, its owners, subsidiaries, partners, agents, contractors, employees, affiliates subcontractors, associated vendors, service providers, and advertisers from any and all liabilities, claims, damages, and warranties (explicit or implied), related to the use of this website. Use of this website, including links to external sites indicates your acceptance of these Terms and Conditions.

Liability

Your use of this website is construed as your understanding and agreeing to the following:

Edelweiss Floral Atelier disclaims all liability associated with your use of this website. We cannot and do not guarantee the completeness or accuracy of this site at all times, including external links and files contained herein. Additionally, while we strive to maintain the utmost security measures, we cannot guarantee our server to be free from viruses or other potential harm at all times. Therefore, your use of this website is at your own risk. We encourage you to exercise common sense and caution when using the internet and to take proper measures to protect your own computer and devices. Edelweiss Floral Atelier will not be held liable for any damages or harm resulting from your voluntary use of the internet, our website, or hyperlinked sites within.

Furthermore, you agree not to participate in any actions that involve the infringement of this website and/or its security.

Links to External Websites

If this site contains hyperlinks to third-party sites, Edelweiss Floral Atelier is not responsible for the practices and policies of any such website, including those mentioned in our Liability clause above.

Child Users

Edelweiss Floral Atelier does not knowingly solicit information from or target children, especially those under the age of 13. Underage individuals must not use this website with explicit consent and supervision from a parent or guardian. Please see our Privacy Policy for more information on our child privacy practices as well as our other privacy provisions.

Copyrights

This website and all content and materials contained within are copyrighted by or licensed for use by Edelweiss Floral Atelier. No portion of this website may be copied, reproduced, distributed, or otherwise used without the express written permission of the website owners.

These Terms and Conditions are subject to change, at our discretion and without notice, at any time. At such time that this occurs, this page will be updated. If you have any questions or concerns regarding these Terms and Conditions, please feel free to contact us

Privacy Policy

This statement discloses the privacy practices of Edelweiss Floral Atelier. We respect our customers’ privacy, and we are committed to protecting your privacy and security when shopping with us.

Data Collection and Use

Edelweiss Florist does not automatically collect and store your information. Personal information provided to us, including your name, address, telephone number, e-mail address, and any applicable financial information, is used solely for the purposes of: A) answering customer inquiries, B) fulfilling orders, and C) marketing and promotional purposes. When provided with information for delivery to a gift recipient, we use their personal information as necessary only to fulfill our flower delivery obligation.

Security

Personal information is not stored in our database except for the purpose of providing marketing and promotional materials via postal mail and/or e-mail. In this event, your data remains secure on our server and is not accessible by unauthorized parties. While we cannot prevent the actions of hackers, we maintain minimal personal information and take every security measure possible to prevent back-door access to our files. Furthermore, your personal information will never be shared, sold, or otherwise used by third parties due to the fault of or with the knowledge of Edelweiss Floral Atelier.

Marketing and Promotions

While we may store your basic personal information for the purpose of sending marketing and promotional materials to our customers, we do not do so without offering you the opportunity to decide if you wish to receive these materials or not. You have the option to opt-out of all mailings, electronic or otherwise, by sending your request to eka@edelweissflorist.com.

Children’s Privacy

Edelweiss Florist expects that our customer base is comprised mostly of adults over the age of 18, with the occasional dating-age teenager thrown into the mix. Therefore, we do not knowingly solicit information from or market to children under the age of 13. Any parent or guardian concerned that their child may have shared personally identifying information with us should contact us immediately to request that the matter be investigated and any information discovered be deleted from our files.

Secure Shopping Policy

At Edelweiss Florist, you online purchase is safe and secure. We handle all online purchases through high quality, industry standard SSL software, ensuring your personal and financial information remains safe and secure throughout your process and beyond. This software encrypts all of your personal information so it cannot be read or retrieved by outside sources. You can shop with confidence when purchasing online from Edelweiss Floral Atelier.

The Edelweiss Floral Atelier Privacy Policy is not a contract and should not be construed as such. This statement does not create any legal rights or obligations, and may be changed, at our discretion and without notice, at any time. All changes will be updated on this page. If you have any questions or concerns regarding this Privacy Policy, please feel free to contact us

Product Availability

Availability of flowers, plants, vases and any other items may vary, depending on the season, stock, geographic area, etc. If a specific item is unavailable, we will make every attempt to obtain the item or to match it as closely as possible. Substitutions of equal or greater value may occur.

Delivery Information

Delivery Information

What better way is there to show your love and appreciation than by sending a beautiful bouquet, fruit basket, or gift basket to someone you love or admire? Whether the flowers or gift basket are intended for a gorgeous centerpiece, a wedding, birthdays, holidays, or other special occasions, Edelweiss Florist has you covered. We know it is not always possible to be there to deliver your gift in person. That is why we offer convenient delivery of all of our products.

Local Delivery

Edelweiss Florist serves the following local areas for flower and gift basket delivery:

Cobble Hill, Carroll Gardens, Brooklyn Heights, Downtown Brooklyn, Dumbo, Navy Yard, Columbia Waterfront, Red Hook, Williamsburg, Park Slope, Crown Heights, Prospect Heights, Fort Green, Greenpoint, Clinton Heights, Sunset Park, Windsor Terrace, Kensington, Bay Ridge, and Manhattan.

To arrange local delivery, please call or e-mail us, visit the store, or place your secure order online. We offer same day delivery on all orders placed before 12:00 PM EST. Orders placed after 12:00 PM EST will be delivered the following day. We encourage you to order holiday arrangements in advance to avoid delays during the busy season and to ensure delivery before the holidays. We cannot guarantee same day delivery on holidays. We make deliveries on Sundays.

Non-Local and Interstate Delivery

We encourage you to contact us for non-local and interstate deliveries. The orders out of our local delivery area will be fulfilled by our affiliate florists. Please, allow 24-48 hours to process, prepare, and deliver non-local and interstate orders.

International Delivery

Edelweiss Florist Atelier provides international delivery in compliance with the regulations of your destination country. To discuss an international delivery order, please contact us directly at (718) 488-9888 or email us at eka@edelweissflorist.com or visit our store. Direct contact is necessary to ensure the accuracy of the order and international delivery information, as well as to discuss the specific rules and regulations of your destination country to ensure the proper products can be delivered to your satisfaction. Online orders are not accepted for international delivery. International shipping charges will apply.

Return & Refund Policy

Edelweiss Floral Atelier strives to provide excellent customer service. It is our belief that a satisfied customer equals success. Therefore, we understand your concerns about security and proper fulfillment of any order placed online, via telephone, or in our shop. The following statement discloses our Return and Refund Policy.

Non-Delivery

If you place an order and claim it was not delivered to the recipient, please allow us 24-48 hours for a complete investigation into the matter. In many cases, it is a simple matter that delivery was attempted and no one was available at the home or office to accept delivery and no neighbors or other parties were able to take delivery on the recipient’s behalf. If this is the case, Edelweiss Floral Atelier reserves the right to attempt redelivery of your order. On the rare occasion that we discover no delivery attempt was made, we will provide you with a full refund. If we are unable to substantiate your claim, we reserve the right to reject that claim.

Rejected Delivery

If you place an order and the recipient rejects delivery, whatever the reason, Edelweiss Floral Atelier will not provide a refund and cannot be held liable for the recipient’s decision.

Quality

If a delivery is made, and there is any question as to the quality of the flowers, plants, gift basket, or fruit basket, the recipient should contact Edelweiss Floral Atelier to discuss the matter. In most cases, we will gladly replace the arrangement. However, claims must be made within 48 hours of delivery. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.

Substitutions

Edelweiss Floral Atelier operates on an automatic “substitutions allowed” policy due to the seasonal availability of flowers and plants. We strive to match all orders as closely as possible, but when flowers, plants, containers, and other items are unavailable, substitutions of equal or greater value will be made. This means that although the item received may be similar to the original order, it may not be identical.

Cancellations

All order cancellations must take place prior to delivery. Once delivered, no refunds for cancellation will be issued. Cancellations will not be accepted because a customer provides incorrect delivery information. In this case, the customer may obtain corrected information, providing this information to Edelweiss Floral Atelier for proper delivery.

Fraud

In accordance with our Privacy Policy, Edelweiss Floral Atelier reviews each order carefully, comparing the information provided with direct bank account or credit card issuer information, when applicable. In any instance where we feel an order is questionable and/or fraudulent, we will attempt to contact the ordering party to determine if the information provided was in error or is truly an act of fraud. We reserve the right to reject any order of this nature.